Refund policy

We have a 14-day refund policy, which means you have 14 days to request a refund. 

To start a refund request, you can contact us at waitakere@masseyphysio.co.nz.  

 

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept credits on gift cards.

 

Refunds
We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at waitakere@masseyphysio.co.nz.